Refund Policy

At ChillPlayWorld, we care about calm, honest interactions. This Refund Policy explains when you may be eligible for a refund and how to request one with ease.

1. Eligibility for Refunds

• 🔒 Unauthorized Purchases – If a transaction was made without your approval.
• ⚙️ Access Issues – When content or features fail to unlock or function.
• 🔁 Duplicate Payments – If you were charged more than once by mistake.

Refunds are not available for:

• Used downloadable or in-game content.
• Change of preference or accidental purchases.
• Content downloaded in breach of terms.

2. How to Request a Refund

1. Email Support: Contact us at support@chillplayworld.com within 7 days.
2. Provide Info: Include the order number and a short explanation.
3. Wait for Review: We will assess your case within 5–7 business days.
4. Refund Issued: Approved refunds are returned within 7–14 business days.

3. Processing Times

• Card Refunds: 5–10 business days.
• Wallets/UPI: Usually within 3–7 business days.

4. Game Currency

Coins, gems, and boosters are non-refundable once used. Unused currency may qualify for a refund if purchased in error and not consumed.

5. Subscription Plans

Cancel anytime before renewal. Refunds are not offered mid-cycle unless platform issues prevented proper access.

6. Policy Updates

We may update this policy from time to time. Check this page for any changes before making a purchase.